Returns & Refund Terms

WHAT IS YOUR RETURNS POLICY?

We always hope that you are completely satisfied with every purchase you make with us. However, if you receive anything you believe to be faulty or unsatisfactory, please get in touch with us here as soon as possible and we can arrange your returns process.

If you receive goods you believe to have been damaged in transit, you must report them to us within 24 hours of receipt of delivery, providing full photographic evidence of any item(s) damaged. Compensation will amount to the value of the original purchase price of the damaged item(s). We accept items for exchange or refund within 30 days of the original purchase date, providing they are unused, in their original packaging and accompanied by the original receipt.

We also provide exchanges or refunds for faulty or defected goods only (e.g. if you suspect that a product is off) within 30 days of the original purchase date. Please do not throw the product away until photographs of the bottle front, back and cork (where a cork is used) are taken, in order for us to investigate the issue and ensure goods are liable for a refund.

Please return item(s) to the following address: The Crafty Vintner, 705 Lisburn Road, Belfast BT9 7GU. You may either return the whole case or affected items only. Please ensure goods are packed securely to avoid damage on return. Proof of postage must be provided to us so that we may compensate customers for any return postage costs incurred. Once returned we will credit the original payment method used to make the purchase within 2 working days of receipt of return. Please allow up to 14 days for refunds to be processed.

Please Note: Outside of our 30-day return period, we cannot be held liable for any defects or faults in products not previously brought to our attention. No refund or replacement will be offered outside of this period.